Building an Employee Recognition Program for the Deskless Workforce

Deskless workers make up 80% of the global workforce, yet they are often the most overlooked when it comes to recognition, engagement, and total rewards strategies. Without access to traditional HR systems or digital communication channels, frontline employees in industries like manufacturing, logistics, construction, and retail are at higher risk of burnout, disengagement, and turnover — directly impacting business performance. In this session, leaders from Achievers, Air Canada, The LEGO Group, Baylor Scott & White Health, and VCA Animal Hospitals will explore how organizations can close the recognition gap and drive retention, morale, and productivity among their deskless workforce. You'll discover innovative, real-world approaches that bring recognition to every employee, no matter where or how they work. You’ll learn: - How to design mobile-first, accessible recognition programs that reach deskless employees in real time - Strategies to personalize total rewards to better motivate and retain frontline workers - How leading companies are using technology to bridge the gap between corporate HR and field-based teams - Key metrics to measure the impact of recognition on engagement, retention, and business success