Frictionless but not human-less: keeping humanity at the core of your CX

Presented by

Kieran King, Talkdesk; Jeanne Bliss; Mike Travers, Fusion Connect

About this talk

Speakers: -Kieran King, Chief Customer Officer, Talkdesk -Jeanne Bliss, Global leader, keynote speaker, and bestselling author on experience leadership and customer-driven growth -Mike Travers, Director, Customer Experience, Fusion Connect How do you ensure your entire organization lives and breathes human-centric CX from contact center agents to the executive leadership team? In this age of customer experience, companies have an opportunity to generate business growth through frictionless and human experiences – for both customers and employees. Join Jeanne Bliss, Mike Travers, and Kieran King to learn how these global leaders align companies around these experiences to drive loyalty and engagement with their employees and customers. Join us to learn: -Why putting humanity at the center of customer and employee experiences can be vital for your organization. -How to secure executive buy-in—and a seat at the table—as a CX leader. -How to get better feedback from customers, and how best to observe consumer behavior. -The correlation between the employee and customer experience and how to continuously measure and refine them.
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Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.