How 'human-in-the-loop' technology democratizes AI model training

Presented by

Sheila McGee Smith, President & Principal Analyst, McGee-Smith Analytics, LLC; Ben Rigby, Global Head of AI, Talkdesk

About this talk

Speakers: -Sheila McGee Smith, President & Principal Analyst, McGee-Smith Analytics, LLC -Ben Rigby, Global Head of AI, Talkdesk Technology is available today to automate 80% of contact center interactions. But to achieve this, it’s imperative to lower the barrier to AI adoption in contact centers. More specifically, updating and maintaining AI models that drive accurate automation will need more accessible technology for contact centers to achieve scalable automation. In this session, Ben Rigby and Sheila McGee Smith discuss how ‘Human-in-the-loop’ technology democratizes AI model training. Ben and Sheila will discuss: -How contact centers can successfully resolve more cases through automation, which, in turn, improves accuracy, decreases the cost per case and increases customer satisfaction. -Re-skilling agents to become AI expert trainers, leveraging their product and customer knowledge – so that agents are empowered to join the era of AI.
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Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.