2022 contact centre buyer’s guide webinar

Presented by

Sheila McGee-Smith, Founder & Principal Analyst - McGee-Smith Analytics, Janelle Dieken and Elcenora Martinez, SVPs - Genesys

About this talk

The pandemic did more than disrupt the way we live and work. It accelerated trends that are redefining customer and employee engagement at an unprecedented pace. This new world moves fast – and it changes every day. To compete, you’ll need agility, resilience and the power to pivot. In this webinar, industry analyst Sheila McGee-Smith joins Genesys experts to discuss the essential capabilities you’ll need to adapt, differentiate and win – no matter what the future brings. On the agenda: - What the shift from contact centres to engagement centres means for you - The tech you’ll need to provide the orchestrated journeys customers now expect - How to reframe the employee experience to win on the talent front - Why sticking with the status quo could be your riskiest – and costliest – option
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (10)
Subscribers (775)
Contact centre, customer service and customer experience webinar content delivered by a host of experts tackling today’s hot CX issues and trends from call centre metrics to chatbots, AI, workforce management, customer engagement, CCaaS and more. Our range of webinars will help you find the right customer experience solution and tools and get you ready to respond in real time on your customers’ channels of choice. Learn more about Genesys: www.genesys.com/en-sg/why-genesys