Transforming IT Service Experience

Presented by

Aditya Khurana, IT Director, Reckitt

About this talk

Heading up the IT Service Experience Team, Reckitt's IT Director, Aditya Khurana, shares their five-year journey to reach their objective of transforming the end-user experience and creating a futuristic AIOps, Cloud foundation which is the basis for the digital transformation of the enterprise.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit