Delivering great employee experiences in a global law services firm

Logo
Presented by

Matthew Twigger, Information Technology Business Partner, DLA Piper

About this talk

Being a Technology Business Partner allows you to get closer than ever to the business and really experience business challenges firsthand. Today Matthew discusses how DLA Piper has partnered across IT, HR, and other service functions to foster a transformative mindset and deliver great employee experiences. He’ll share their Enterprise Service Management journey so far, the challenges and opportunities of implementing ESM in a law firm, and what the future of service management in a professional services environment will look like.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (80)
Subscribers (1206)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com