Delivering great employee experiences in a global law services firm

Presented by

Matthew Twigger, Information Technology Business Partner, DLA Piper

About this talk

Being a Technology Business Partner allows you to get closer than ever to the business and really experience business challenges firsthand. Today Matthew discusses how DLA Piper has partnered across IT, HR, and other service functions to foster a transformative mindset and deliver great employee experiences. He’ll share their Enterprise Service Management journey so far, the challenges and opportunities of implementing ESM in a law firm, and what the future of service management in a professional services environment will look like.
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