How Can We End Silo Working & Create Organisational Synergy?

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Presented by

David Rose, Service Management Consultant, TOPdesk

About this talk

The high-level goal of Enterprise Service Management (ESM) is to eliminate organisational silos. This enables organisations to work towards a common purpose, thereby increasing organisational effectiveness. Recent data has shown that 89% of business leaders within organisations that understand ESM believe it adds value to their organisation. But despite its proven benefits, 46% of organisations still don’t actually understand ESM. So, how can organisations end silo working and adopt the principles of ESM? In this talk, David Rose explains how customers can reap the benefits of ESM and create organisational synergy.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com