Presented by
David Rose, Service Management Consultant, TOPdesk
How Can We End Silo Working & Create Organisational Synergy?
About this talk
The high-level goal of Enterprise Service Management (ESM) is to eliminate organisational silos. This enables organisations to work towards a common purpose, thereby increasing organisational effectiveness. Recent data has shown that 89% of business leaders within organisations that understand ESM believe it adds value to their organisation. But despite its proven benefits, 46% of organisations still don’t actually understand ESM. So, how can organisations end silo working and adopt the principles of ESM? In this talk, David Rose explains how customers can reap the benefits of ESM and create organisational synergy.
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