How Business Processes & Non-IT Services Must Change For A Post-COVID Workforce

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Presented by

Andrea Kis, Devoteam | Christina Biangslev, Devoteam | Melanie Lougee, ServiceNow | Sam Ellis, Atos

About this talk

There is no longer such a thing as ‘normal’. The world has changed. Full stop. Many of the changes of the last 18 months are now permanent, particularly in our workforces. Digital disruption in our workplaces happened in 2020 along with a forced change in service mentality, particularly in parts of companies that didn’t see themselves as service providers before the pandemic. The COVID-19 springboard meant that companies had to reinvent and redesign services to be ready for the workplace now. Join our 4 experts - Andrea Kis, Principal Consultant and Christina Biangslev from Devoteam, ServiceNow's Melanie Lougee, and Sam Ellis from Atos - as they discuss how hybrid working and digitisation is now driving the future of Enterprise Service Management and what the priority for IT and non-IT leaders should be for 2022. Under the spotlight will be how IT leaders can extend a helping hand and support their enterprise counterparts such as HR and finance in their digital transformation journey and service management journeys.

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