Bots Are Eating The World

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Presented by

Max Cheprasov, Chief Automation Officer

About this talk

Remember how software was eating the world a decade ago? Now, give way to the bots powered by AI. Hear why Max Cheprasov, one of the world's leading automation strategists and former Chief Automation Officer at denstu, thinks the future of work will be redefined by employees empowered by the democratization of AI and proliferation of low code / no-code automation platforms, building their own intelligent bots that will eventually “eat” and displace the need for traditional software systems. The automation of every business process, every decision, and every action will be either influenced by or entirely executed by Artificial Intelligence technologies. And these complex solutions will not be born out of IT groups alone. In fact, the majority of them will be built by the end-users within the business. Following his keynote, Max chats with SDI’s Chief Value & Innovation Officer, David Wright, about the future of automation.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com