Bringing Together 49 Agents & 6 Depts With A Single Service Management Solution

Presented by

Gareth Davies, Head of IT and Infrastructure, UNiDAYS

About this talk

Remember getting your student discount at University? Without Unidays working collaboratively with each department, you may not have had access to those coveted student privileges. Melina Paneris from Freshworks chats with Gareth Davies, Unidays’ Head of IT & Infrastructure, on how they’ve launched a service management tool for IT and 6 other departments including development users, finance, HR, and many more. See how they’ve brought 49 agents together helping them service over 14 million students across the globe.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit