What Does the 'E' in ESM Stand For?

Presented by

Ian Aitchison, Co-Founder, Enterprise Digital Podcast & VP Product Management, Nexthink

About this talk

The very witty Ian Aitchison, ITSM veteran and long-time friend of SDI, ponders what the 'E' in ESM stands for. As host of the Enterprise Digital Podcast, all about digital transformation and the new world of service management working across the enterprise (take a listen here https://enterprisedigitalpodcast.com/), there are plenty of lessons Ian has learnt about Enterprise Service Management and he shares these with us in this video. Definitely one to watch.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com