The Importance Of ESM, During & Post Pandemic

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Presented by

Andrea Kis, Principal Consultant, Devoteam

About this talk

Covid-19 has fast-forwarded our plans to digital transformation and changed the way employees consume internal services. A hybrid and mainly remote workforce expect flexibility and ease of use to access critical services to stay connected and engaged. CIOs and ITSM specialists need to step up and offer a helping hand, collaborate with Shared Service organisations to share how Service Management can help them to transform and adapt their services and service delivery to the needs of their customers in a world which has been changed by the pandemic.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com