Elevating the IT Service Experience: XLAs in Practice

Logo
Presented by

Prashant Arora, Head - Service Modernization and Automations, Reckitt

About this talk

In this video Prashant Arora, Head of Service Modernization and Automations at Reckitt, explain their approach to using XLAs and how they measure experience.

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (92)
Subscribers (1469)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com