SLAs + XLAs = Measures That Matter

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Presented by

Macky Camesa, Deputy Head of Global Customer Experience Centre, Fujitsu

About this talk

In this video, Macky Camesa, Deputy Head of Global Customer Experience Centre at Fujitsu, shares why they use XLAs to measure what matters to their customers. Macky demonstrates how, by using a blend of XLAs & SLAs, valuable information is created allowing allows Fujitsu's internal operations make more customer-centric business decisions.

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