XLAs Need Experience Management – Here’s the Why, What, and How of ITXM

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Presented by

Sami Kallio, CEO, HappySignals

About this talk

You’ve convinced your organisation, or external IT service provider, that it needs XLAs, then what? How should you then use the experience data and lead IT with these new metrics? In his video, Sami introduces the IT Experience Management Framework and how it will help your organisation get started and to improve. Sami shares practical advice about how Experience Management changes co-operation with business stakeholders and partners. Plus, some real-world customer examples that include what they’ve done to improve both employee happiness and productivity.

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