Experience Level Agreements - What they are and what they are not!

Presented by

Alan Nance, Co-Founder & President, XLA Collab

About this talk

In this video, Alan Nance, Co-Founder & President, XLA Collab, explains what XLAs are, and what they are not. He shares his thoughts on what the future will bring and what XLAs will mean for IT support.
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