Service Desk Anywhere

Presented by

Pronay Bhattacharjee, Head- Group Service Desk | Computacenter

About this talk

The IT service desk is an essential component of the digital workplace but one that was rarely seen operating remotely pre-pandemic. When COVID-19 forced many workers to remain at home, both IT service desk analysts and the business consumers they serve were forced to adapt traditional support channels with little preparation. In this session Pronay talks about how new IT service models are enabling enterprises to embrace the hybrid workplace of the future.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit