Mapping customer experience making teams aware of perceptions and opportunities

Logo
Presented by

Iliana Oseguera, ITIL Product Manager | BP Gurus

About this talk

The identification of the customer journey and the measurement of XLAs, allows us to be aware of the voice of our customers, and to meet demands or opportunities that deliver value through products or services. That is why it is important for organizations or teams to see themselves as part of the same ecosystem, so we must empower our talents to give them the confidence that allows them to create a commitment with our clients, and holistically become facilitators of a great experience for them, which are our reason for existing.
Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (165)
Subscribers (3393)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com