Proactive IT: How To Prevent Tickets

Presented by

Kelly Calver & John Boardman, Softcat speak to Jon Cairns, Nexthink

About this talk

If a ticket is submitted, then it’s already too late. Incidents are reaching critical mass and your service desk is stretched thin, leading to wasted resources, poor IT service delivery and frustrated employees. Being proactive allows IT to detect and resolve non-reported incidents before a ticket is submitted or, even better, before employee impact. John from Nexthink speaks to the experts at Softcat about how you can stop incidents before they reach critical mass.
Related topics:

More from this channel

Upcoming talks (4)
On-demand talks (171)
Subscribers (3680)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit