Automating New Joiners at the Global ServiceDesk

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Presented by

Richard Josey, Lead ITSM Solution Architect | AFJ Solutions

About this talk

This is our story of how we moved from a inconsistent process, to a mature and standardized global approach. The challenges we encountered, managing on-premise and cloud AD, automating key steps, the need to get the right data to our servicedesk and our automation to work reliably. The challenges we encountered, managing on-premise and cloud AD, automating key steps, the need to get the right data to our servicedesk and our automation to work reliably. All within a global group company with multiple operating companies and offices across the globe
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com