The Service Desk As An AI Factory

Presented by

Mauricio Corona | Chairman BPGurus & GESEDIG | Chief Transformation Officer at SDI

About this talk

If Artificial Intelligence is the new electricity, big data is the oil that powers the generators. An exponential increase in business data (structured and unstructured), mixed with all of the existing analytics capabilities, has created a huge opportunity for IT Service and support organizations to enable the digital business throughout the creation of the data-driven IT Service and Support. In this session, you can learn how the service desk can become the focal point of your data analytics strategies to enable your digital transformation.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit