The Auditor v. The Audited: Exclusive Member VIP Lounge

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Presented by

Andy Gant, Service Desk Team Leader, Runshaw College and John Noctor, Head of Service Transformation, SDI

About this talk

An engaging session where John (highly experienced industry professional, auditor, consultant) and Andy (leader of the Best Small/Medium Enterprise Service Desk 2022 (Runshaw College) and the First and currently only college in the World to have achieved SDI Certification – currently at 4 star level) tell all about Runshaw’s journey:   What did John think of Runshaw and Andy when he first visited…….and has that viewpoint changed? What did Andy first think of John when he first met him and has that changed? Some of the most significant improvements inspired by the certification journey The funniest moment for John The funniest moment for Andy How the journey focused Runshaw’s mindset The quickest one of his improvement suggestions John has ever seen put in place What did John describe as being some of the best he has ever seen? What did Runshaw create that now hits page 1 on Google? Q & A And lots more……….

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com