How Shift-Left ITSM Improves Digital Employee Experience (DEX) & Business Value

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Presented by

Gaurang Pathak, Director, Strategic Accounts (EMEA), 1E

About this talk

86% of respondents to a Vanson Bourne survey believe that Digital Employee Experience influences organizational revenue. While the correlation between improving DEX and faster IT remediation is obvious, the survey identified that 75% of the employees feel that faster fixing of issues is no longer good enough - IT needs to become proactive rather than reactively fixing issues. Prevention is better than cure!

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