5 Ways To Get Your Omnichannel Strategy Right & Create Delightful Digital Exp

Presented by

Prashant Arora, Senior Director, NTT Ltd

About this talk

Employees are also the consumers, using superior apps for their everyday’s needs - from shopping to ordering food, reading online to booking tickets, from financial transactions to entertainment, consumer-tech has evolved a lot in last few years. With prevalent use of AI & tech everywhere, the expectations of employees for a better, seamless and connected digital experience at workplace is also growing as they continue to seek better work-life in hybrid working. Organisations are also constantly investing to elevate the IT experiences for their employees to ensure frictionless support and higher productivity. Omnichannel Strategy is a big part of the overall journey that many Digital Transformation leaders are working towards. In this video, Prashant Arora from NTT will share the secret sauce of a successful Omnichannel Strategy from their practical experience to create delightful digital experience for your employees and how to make it work.

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