Don’t Cut the Phone Lines!

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Presented by

Scott Gamble, Senior Portfolio Manager - Technology Workflows, ServiceNow

About this talk

In this video, Scott will explore how demographics are changing within the workforce, and how organisations can optimise existing and new technology to deliver flawless customer experiences, including several practical, immediately actionable tips for you to turn the dial in your own organisation.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com