Co-Creation of Value: How to create IT Experiences that people actually enjoy

Presented by

Matt Beran, Host of Ticket Volume podcast & IT Industry Analyst

About this talk

Lots of people talk about experience management, but how many are doing it? This session will give you the tools and perspective to begin adapting processes and experiences to be enjoyable and efficient. The tools we will showcase include user research, people development, service design, journey mapping, prototyping, and usability testing. Attendees will understand: *How to get customers involved in service design *Achieve stakeholder buy-in *Why better experiences mean better IT
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