Co-Creation of Value: How to create IT Experiences that people actually enjoy

Logo
Presented by

Matt Beran, Host of Ticket Volume podcast & IT Industry Analyst

About this talk

Lots of people talk about experience management, but how many are doing it? This session will give you the tools and perspective to begin adapting processes and experiences to be enjoyable and efficient. The tools we will showcase include user research, people development, service design, journey mapping, prototyping, and usability testing. Attendees will understand: *How to get customers involved in service design *Achieve stakeholder buy-in *Why better experiences mean better IT
Related topics:

More from this channel

Upcoming talks (4)
On-demand talks (171)
Subscribers (3640)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com