Demystifying the XLA unicorn

Presented by

Amanda Rutledge, Global Process Owner-Incident Request Management & Jacki Simmonds, Global Head of IT Service Management, QBE

About this talk

So you’ve been to all the webinars, done the research and love what you’re reading about experience management… Where do you start with implementing XLAs in the real world? QBE will be talking about their journey into the world of experience management and about how the penny finally dropped for them.
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