Digital Transformation is All Human - Mindset, Vision & Measurement

Presented by

Sabine Schmidt, Head of Global IT Helpdesk & Digital Support Services, ABN AMRO Bank

About this talk

Three years ago, Sabine started creating values (now experience levels) to understand as a department why we are delivering what to our customers (our international colleagues). Those values became our first XLA for Helpdesk phone support. Live chat and our Virtual Assistant Abby followed. Sabine will explain why and how we transformed by three key principles; mindset, vision and measurement.
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