X-rays don’t fix broken bones

Presented by

Jonathan Hawkes, Senior Consultant – Workplace Experience Consulting, HCL Technologies

About this talk

As a team, the question we’re most frequently asked is: ‘we know we want XLAs, and understand the value behind experience, but how do we get there’? HCL will help you answer this question, highlighting our Pathway to XLAs and with reference to real client examples. One of our favourite mottos is that ‘X-rays don’t fix broken bones’ – so let’s explore why having experience data is important, but knowing what to do with it is the difference between identifying a problem, and solving it.
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