Predictions for CX in 2023 and beyond

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Presented by

Alan Nance, Co-Founder and President, XLA Collab

About this talk

The pandemic accelerated the transition from the service economy to the experience economy. As you head into 2023, what you can expect to see as you continue your transition from service to experience, building on SLAs to get XLAs. This session predicts how your ecosystems, culture, measurements, economics, and XLA stacks will change. We will also discuss the influence of these changes on your service community.
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