Predictions for CX in 2023 and beyond

Presented by

Alan Nance, Co-Founder and President, XLA Collab

About this talk

The pandemic accelerated the transition from the service economy to the experience economy. As you head into 2023, what you can expect to see as you continue your transition from service to experience, building on SLAs to get XLAs. This session predicts how your ecosystems, culture, measurements, economics, and XLA stacks will change. We will also discuss the influence of these changes on your service community.

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (121)
Subscribers (2030)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit