A data science AI business powered by the Service Desk

Presented by

Mauricio Corona, Chief Transformation Officer, SDI

About this talk

Data Science and Artificial Intelligence has become a central point of discussion for organisations because it can help them to: * Gain insights and prescriptive analytics from their data to improve their workflows, decision-making, and performance. * Solve complex problems and challenges using algorithms. * Manage their data effectively using reliable systems and standards that facilitate data capture, storage, integration, cleansing, governance, and preparation. However, one of the main constraints of developing successful machine learning models is the lack of labeled and unstructured data. In this session, you'll learn how the service desk can become a strategic source of information to enable data science teams across every organisation. Don’t miss this opportunity to learn how data science can transform your organisation’s performance!
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com