Democratization of Automation – It’s all about ease of use

Logo
Presented by

Patrick Bolger, Chief Evangelist, Hornbill and Conor Hamilton, Pre Sales Consultant, Hornbill

About this talk

Using software (instead of people) to eliminate repetitive, manual tasks was already high on IT agendas but the pandemic sent it into overdrive. Although reduced cost and IT workload are major benefits, to make its value highly visible, automation must be front and centre in the employee experience. Automating without this strategic perspective will result in sprawl, increased complexity, and rising costs across dozens of automation islands that don’t play well together. As Enterprise Service Management goes mainstream, now is the time to pull the moving parts together. Patrick will explain: - What’s holding your automation initiatives back - Why the employee experience is the best place to start - How Hornbill’s most successful ESM customers are scaling automation Conor will demonstrate the capabilities your technology must provide to make IT happen.
Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (156)
Subscribers (3242)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com