Working with TOPdesk and its solution

Presented by

Jack Williams, TOPdesk Account Manager, TOPdesk

About this talk

Organisations work with TOPdesk to help tame the chaos of their daily operations. Only through working better and together, is it possible to deliver continuous value to your organisation and customers. Automating menial and manual tasks ultimately drive user satisfaction, resulting in more effective and efficient service delivery to customers. Working with an Enterprise Service Management organisation will help drive this change not just through a product itself, but by ensuring it is aligned to you processes and goals. This session will cover what TOPdesk offers to deliver this for customers and dive into the solution too.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit