Automate, Integrate, Collaborate

Presented by

David Bullivant, Business Consultant, Sunrise Software

About this talk

Popular business applications such as Teams and Power BI are often core to business activities but often isolated from service outcomes and updates. Automation streamlines common processes within working scenarios and increasingly enables integrations between ITSM tools and your company’s essential applications. Join the Sunrise demo to see real time examples highlighting how automation can facilitate the seamless integration of ITSM with your day to day essential applications. From this session you will learn about: - Automation within the Sunrise ITSM applicaiton - Integration and collaboration with Microsoft Teams - How to get meaningful analysis of your Service Management data seamlessly from Power BI
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit