Bridge gap between service delivery expectation & reality using ServiceDesk Plus

Presented by

Siddharth G, ITSM Evangelist, ManageEngine

About this talk

More often than not, an employee's actual service experience ends up a far cry from their expectations. One of the main challenges that service delivery teams, IT, and beyond face is translating their service designs and plans into everyday practice. While this could be the result of several factors, the service management platform they choose and how they leverage its various capabilities plays a major role. An ideal IT and enterprise service management platform should facilitate service owners in the organization to: - Simplify information gathering in any service for both employees and technicians via customizable service request templates. - Accelerate service delivery through integrated no-code automations. - Offer a way to map and control the service journey from start to finish with a visual life cycle builder. In this session, Siddharth from ManageEngine will break down the hurdles that a service owner faces when launching a new service, and how ServiceDesk Plus' intuitive capabilities make the whole project a lot easier!
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit