Using Benchmarks to Drive Team Performance

Presented by

Alex Allen MBA, Service Desk Manager, Leeds Beckett University

About this talk

How do you know if your individual analysts are performing well? Do they know if they're performing well? Does the business know they're performing well? In this video, Alex talks through how Leeds Beckett University uses balanced scorecards to drive performance within the Service Desk, and how they link service performance to departmental and organisational strategy using Objective and Key Results Mapping.
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