Reflections On A Year Of Benchmarking

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Presented by

Sean Burkinshaw, ITIL Specialist, BT

About this talk

What’s it like to go through multiple benchmarking exercises in quick succession? Why would you put your organisation through that much scrutiny? Watch this video and you'll find out the the reasons why, the highlights, the lowlights and some reflections on what worked well and what BT would do differently in the future.
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