Maintaining a 5 Star Accredited Service Desk

Presented by

Paul Phillips, Senior Service Desk Operations Director, CGI

About this talk

In this video, Paul takes us on the journey to becoming and maintaining an SDI 5 Star Service Desk and how Best Practice and Benchmarking are used to deliver efficiency, continual service improvement and client satisfaction.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit