Experience M.A.G.I.C. with your team!

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Presented by

Dr. Josh Nelson, Director of Technology Experience, Power Design, Inc.

About this talk

Service Desk excellence is not achieved overnight, nor is it easy, but it is certainly possible for every team! Learn how to use M.A.G.I.C., a simple five step approach, to making your service desk operate at a high level of excellence not only today, but for many years to come.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com