Build a nimble service management strategy that delivers business resilience

Presented by

Sriram K S, Manager - Customer Success, ManageEngine

About this talk

Today, organizations confront challenges on several fronts, such as firefighting cybersecurity incidents, managing rapid changes to the IT infrastructure, meeting the service expectations of employees, and steering clear of compliance issues. When it comes to addressing these challenges, IT and enterprise leaders are often hamstrung by tool complexity, which results in a lot of IT and service management talent getting locked up in managing tools rather than solving pressing challenges. Adding to these woes, organizations also have to factor in economic headwinds that adversely impact their IT and enterprise budgets even as they try to demonstrate the ample business value of service initiatives. In this session, we will discuss two service management stories that entail the above challenges. You will learn how to overcome these challenges effectively and ensure a maximized ROI with ServiceDesk Plus, the unified service management platform from ManageEngine.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit