Re-imagine enterprise-wide automation with single-touch workflows

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Presented by

Zephaniah, B, Product Specialist, ManageEngine

About this talk

As IT leaders and CXOs tread cautiously in the current macro-economic climate, their service experience priorities focus on: Staying lean while running a productive ITSM shop. Using hyper-automation to derive rapid time to value. Ensuring minimal human touchpoints. With these priorities, global service leaders need a singular workflow automation center that can replace manual workflows spanning across organization divisions. In this session, we will discuss how cross-functional enterprise processes, such as on-boarding a new employee, can be fulfilled with minimal human intervention. Learn how your service delivery team can modernize service operations with ServiceDesk Plus Cloud's workflow automation builder, and fulfill your services with a single touch!
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com