Virtual Service Desk, Innovative & CostEffective way to provide Customer Support

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Presented by

Dipen Thakar, Service Desk Manager, PMC Retail

About this talk

- Major influence on user experience and how the service provider is perceived by user - Internal communication and collaboration - Supporting technologies - Effective automation and the gradual removal of technical debt
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com