Building resilient organisations with comprehensive service management practices

Presented by

Prem Maheswaran, Product Manager - ITSM Platform and Integrations, ManageEngine

About this talk

In this session let’s discuss few simple ways to reinforce your ITSM strategy to better identify and handle risks. - Identifying risk-prone elements in your IT ecosystem. - Effective yet undemanding ITSM approaches to create a positive attitude towards risks. - A handy framework to comprehend and manage risk across the service landscape.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit