Defending Against Social Engineering Attacks on The IT Service Desk

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Presented by

Darren James, Senior Product Manager, SpecOps Software

About this talk

Social engineering attacks have become the top cybersecurity threat for two consecutive years, according to ISACA's State of Cybersecurity 2022 Report and as remote and hybrid work models become more prevalent, the risk of such attacks targeting the IT service desk has increased. These attacks are not only growing in number but also becoming more sophisticated, leveraging technologies like deepfake and voice cloning. Discover how to protect your organization's service desk from the escalating threat of social engineering attacks in this concise 15-minute discussion, covering: - Understand the increasing prevalence and sophistication of social engineering attacks and learn about real-life examples - Secure User Verification and Compliance: Implement robust identity verification techniques and Enforce and monitor user verification. - Learn how to alleviate the IT support burden and reduce costs by implementing measures that reduce the number of calls to the service desk Join us to fortify your service desk defences and safeguard your organisation against the rising tide of social engineering attacks.
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