Enhance your remote support capabilities with powerful self service integrations

Presented by

David Bullivant, Director of Sales, Sunrise Software

About this talk

This session will showcase the newly launched Sunrise v7 self-service portal, which allows you to offer powerful self-service and enables your customer to help themselves! Sunrise will go through how you can encourage customers to find their own solutions to issues they face 24/7 and provide feedback on how successful it is, with workflow to automatically raise new incidents or requests if they do not find the solutions they are looking for. They will also focus on integration with key complimentary applications such as Microsoft Teams and how you can build a fully integrated remote support capability using best of breed applications You will get to see: - Sunrise V7 Self-Service with embedded self-help - Integration and collaboration with Microsoft Teams - The SDI accredited reporting suite

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