Adopting a nimble service management strategy that delivers business resilience

Presented by

Jendra John Xavier, Marketing Analyst, ManageEngine

About this talk

Organizations often grapple with significant challenges when it comes to managing major incidents and onboarding new employees. These daily hurdles often leave IT and enterprise leaders constrained by the intricacies of their tools, diverting valuable IT and service management resources towards tool management instead of addressing urgent issues. In this session, we'll see how ServiceDesk Plus, ManageEngine's comprehensive service management platform, can: - Proactively combat major incidents, like ransomware, through efficient incident management. - Streamline the employee onboarding process for a geographically dispersed workforce, delivering a seamless, single-touch experience.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit