The EX Factor: Elevating Employee Engagement for ITSM Success

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Presented by

Radhika Narayanan, Product Marketer, Freshworks

About this talk

Given the changing dynamics in the labor force and all the ways technology makes it possible for companies, employees, and customers to be connected, the key driver of customer experience (CX) is delivering superior employee experience (EX). Happy, engaged employees are more productive and less likely to leave. According to a report by HBR, 82% of respondents say employees’ happiness on the job is significantly impacted by how well the workplace technology performs. When employees and agents rely heavily on specialized tools to do their jobs, it’s important these tools are fast, reliable, and have the latest innovations that enable high performance. Join Radhika Narayanan from Freshworks as she speaks about how IT leaders can implement best practices and tools that boost agent productivity and enhance employee experience (EX). Key takeaways from the webinar include: -The importance of employee engagement for IT leaders -The power of AI and automation in maximizing productivity -Optimizing employee experience in the channel of choice
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com